标签： account-billing

Account & billing

Account management

My Visual Composer is the place available for Premium users where you manage your Visual Composer licenses and subscription. In order to open a support ticket, you will also need to log in on My Visual Composer.Create accountWith the first Visual Composer Premium license purchase, we create an account for you automatically using the e-mail address you provide during the checkout. It is not possible to create a My Visual Composer account manually. On purchase, your login details will be sent to your email address.Login accountTo access your account, visit My Visual Composer and log in with your credentials. You can also access it straight from your WordPress Admin Panel under the Visual Composer Dashboard.LicensesThe Licenses section lists all your Visual Composer Premium licenses. You can check all types of licenses here.You can copy your license key right from the licenses section and paste it into the plugin activation field. For more information about Premium License Activation click here. SubscriptionThe Subscription section lists all your active and expired subscriptions (purchases).Once you purchase a Visual Composer Premium subscription, it is valid for a one-year period with automatic renewal or for a lifetime if you have purchased the lifetime deal. To keep your subscriptions and licenses up to date you don』t have to do anything. We will inform you about your next charge one month prior.You can update billing details for any subscription or cancel auto-renewal. Please note that canceling subscription auto-renewal will restrict you to access Visual Composer Hub once the license expires. Update cardTo change the credit card linked to the account:Log in to My Visual Composer;Navigate to the Subscription section;Click on the Update Payment Method to change/update the credit card information;Save the changes.Note: If you purchased your license prior to the 22nd of January 2020 then please open a support ticket to request a payment method change.SupportAn active Premium license grants you access to premium support. For any further assistance with Visual Composer products or accounts, get in touch with our support representatives by opening a Support section in My Visual Composer.Cancel subscriptionWe recommend keeping your website up to date and updating your plugins, themes, WordPress core to keep it secure. We are continuously developing our plugin - including new features and making sure that it's compatible with the latest WordPress version. If you do not update, it's possible that at one moment you won't be able to edit your website because of some conflict between installed plugins or WordPress.If you still wish to cancel your subscription and stop receiving plugin updates you can cancel it in your account.To cancel automatic license renewal:Log in to my.visualcomposer.com with your credentials;Navigate to the Subscription section;And then click "Cancel Renewal";And if you decide to update in the future a new license purchase will be required.

License management

My Visual Composer can be used to manage the purchased license. To login into My Visual Composer, use the account credentials created during the time of license purchase.Once logged in, you can view the license key, copy it for license activation, or deactivate the license if you are moving the site from one domain to another. You can also view the domain on which the license is currently active.To see your license key, click on the "Key" icon.The subscription section provides an opportunity to upgrade the license to a higher plan if you plan on increasing the number of sites.Visual Composer Website Builder comes in free and premium versions. The free version is completely and forever free. You can download the free version from the official site.The premium version is available in six subscription plans and you can choose the one that suits your business model. The plans vary depending upon the number of websites:Single: Limited to its use on one website.Plus: Can be used on up to five websites.Accelerate: Allows usage on up to 20 websites.Growth: Supports activation on up to 100 websites.Agency: Can be used on up to 1000 websites.Lifetime Plan: The license purchased under this is valid for a lifetime and there is no subscription cost on yearly basis. The support is available for 2 years with an option to extend it.More details of the subscription plans can be checked on the pricing page.

Pre-sales questions

Do I need coding experience?No, not at all. Visual Composer is a good fit for both experts and beginners. With an intuitive drag and drop interface and with a range of pre-designed templates and content elements you can convert your imagination into a real website.What is the difference between the Free and Premium versions?Visual Composer free version is an ultimate page builder to get your web design project started. Visual Composer Premium unlocks a full website builder experience and gives you unlimited access to the Visual Composer Hub (a cloud marketplace of elements, templates, and extensions). You can see more details about it here.Is Visual Composer the same as WPBakery?Visual Composer Website Builder (visualcomposer.com) is a different product from WPBakery Page Builder (wpbakery.com). WPBakery Page Builder is only for the content part, while with Visual Composer Website Builder you can create a complete website. You can see in-depth information about it here: Visual Composer vs WPBakery.Do you offer after-sales support?Yes, our team is providing support and is ready to help you. Whenever you have a question simply open a ticket with us in the support portal.Is it easy to start using Visual Composer?Yes, Visual Composer is a visual tool which means it lowers the barrier for non-technical people to start their web projects. With an intuitive interface and comprehensive tutorials (including video tutorials), you will become a WordPress expert in less than a day.What will happen when my subscription expires?Visual Composer will continue working on your website even after your subscription expires. Still, an active license ensures uninterrupted access to plugin updates, content elements updates, templates updates as long as access to the Hub and our support.Plugin updates may be required to ensure compatibility with the new releases of WordPress or other WordPress-related products.Will Visual Composer work on WordPress.com?Yes, it will work on WordPress.com on a 「Business」 plan. On other plans, WordPress.com doesn』t allow us to upload third-party plugins. Another option is using a self-hosted WordPress installation on a hosting of your choice.Do you offer a free trial?No, we don't have a trial, but we have a free version available. In addition, we do offer a 30 days refund policy to cancel your Premium subscription purchases. In case you wonder how our editor looks like, we have a demo available here: http://demo.visualcomposer.com/Do you offer student discounts?Yes, If you are a current student or faculty member, you may be eligible for our Students Program. Send us a message from our contacts page from an email that you received from your University.Does Visual Composer Website Builder work with any WordPress theme?Visual Composer Website Builder works with all properly coded themes without any problems. What does 「properly coded theme」 means? There is an official WordPress Codex which states rules which need to be followed when you develop your WordPress theme.Can I use Visual Composer Website Builder with posts, pages, and custom posts?Yes! Visual Composer Website Builder can be used for pages, posts, and custom post types. We also have a role manager that you can use to enable/ disable Visual Composer for certain post types.Can I edit headers, footer, and sidebar?Yes, if you have a premium version. Header, footer, sidebar, and overall theme edit and design options are available in the Visual Composer Website Builder Premium version.Can I activate Visual Composer on staging?While activating a license, Visual Composer will automatically detect whether your site is on staging or in production. It does that by detecting if it is hosted locally, if the URL contains phrases like 「demo」, "sandbox", 「test」, 「dev」, etc.